If, for any reason, you want to return a specimen to us you have 7 days from receiving it to let us know and send it back. Specimens must be returned in their original condition with any bases and I.D. cards. Once we receive the return we will issue a full refund minus any shipping fees and non-refundable payment processing fees. PayPal and Credit card fees tend to run in the 3-5% range depending on the country. We encourage paying via Zelle which does not have any fees on either end of the transaction. Please contact us directly at [email protected] to find out how to pay using Zelle.